The manager is the biggest bullshitter there is. Said his prices were the best and unbeatable and if they could be beat he would give away all his diamonds then he gets called out on it and makes up some excuses so typical. Very arrogant, and rude was raising his voice and yelling. I have never experienced such terrible customer service in my life. They are a bunch of crooks. His sales clerks were rude too especially the black female. STAY AWAY FROM THIS STORE. If you are looking for better service and quality go to diamonds international. SCAM! SCAM! SCAM! Advertisement in their window offered a "free charm". My fiance went inside to inquire, and was given the runaround, being told she "didn't need to buy anything", but the sales clerk would not give her the charm. He said he would wait for her to walk back to the cruise ship to get her credit card so she could buy something first. When we went back to confront the clerk, he said that "it's only free with a coupon", and directed me to the sign in the front window. He peeled a piece of tape off the words "With Coupon" and said "See, you need a coupon". As we went to leave he replaced the tape over the words. STAY AWAY! At our stop at Skagway during my Royal Caribbean cruise, I bought tanzanite earrings in the Skagway Jewelry Company store. When I arrived home, I found out that one of the stones was not in earring, but loose. I immediately sent an e-mail to the store but nobody answered; I sent another one, also no answer. I called the store and the sales person told me he would think about the situation. He told me he would call me back but never did. I sent earrings back for an exchange but they sent it to me back to me, not even opening the parcel. I went to a local jeweler and he told me how much will a repair will cost and said that this earring did not even have a real tanzanite stone. Be careful when you buy anything from this store.
Skagway Jewelry Co is a US Jewelry Store based in Skagway, Alaska. Skagway Jewelry Co is located at 2nd Ave, Skagway, AK 99840, USA.
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